Deposit / Cancellation
A non refundable deposit of 50% of the total booking value is required to secure all reservations by credit or debit card and this same card must be presented at check in. The remaining 50%
balance will be automatically charged to the same card 7 days before check in date.
Full postal address provided must match the card billing address for all card payments, otherwise transaction will be declined. PLEASE NOTE - Your bank often then reduce your available balance on that account for up to 10 working days even though the funds will never actually be debited to your account. ( alternative means of payment will be required at that time ) If either payment is declined then the reservation may be cancelled and an email / text will be sent to the address / mobile provided at the time of booking.
Please Note - If there is any cancellation "within 7 days of check-in date" or "no show" there will be NO REFUND as the full amount of the reservation becomes payable 7 days before arrival.
COVID-19 UPDATE - ( 1st November 2020 )
Any reservations that cannot be fullfilled by Cypress Log Cabins due to COVID-19 enforced restrictions will be given a credit note of all money paid towards any future booking within 12 months from the date of the original reservation.
Any pre-booked guest that must cancel due to a positive Covid-19 test result
will be given a credit note of all money paid towards any future booking within 12 months
from the date of the original reservation.
Holiday insurance is recommended and can be purchased online from any comparison website for under £10 for two people with no existing medical conditions and covers cancellation costs should you need to cancel as a result of COVID 19, including a requirement to self isolate
Note - Hot Tub water may not be at maximum temperature until the evening on the day of arrival due to water change
Arrival / Booking in / Check out
Check in is 3-5pm OR if alternative later time is required please call 01425 656366 at which time guests will be shown to their accommodation, given one set of keys and instructed on the operation and rules for using both the Hot Tub and swimming pool
Check out on final day is by 11am
Important - A strict policy of only checked in guests are permitted on site at any time and parking spaces are limited to a max one per unit booked
All Guests must be aged 18+
Damage to company Property
We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to the accommodation, property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guests credit/debit card including any property, ie towels, robes etc, that have been removed from the premises by them without consent. We will make every effort to keep any costs that the guest would incur to a minimum.
Cypress Log Cabins recognises your right to privacy and ensure any personal information we hold on file remains private in accordance wth the Data Protection Act and assure you that it is not shared with any individuals or organisations unless you have authorised us to do so.